Hello! How can we help?

I don't see the object I want to push an email to. What do I do?

The list displayed in the quick select search results should refresh automatically--the refresh is scheduled to run daily (2am local time). But there might be some scenarios when you don't see the object in the list:

  • You created the object after the refresh ran that day.
  • Your computer was in sleep mode when the refresh ran.

To address the problem, try the following:

  1. Refresh the list manually by clicking the refresh icon to the right of the search field. This will refresh the list to include the most recently created objects.
  2. Restart Outlook. This should prompt the application to refresh the list.

If neither of these steps solves the problem, contact Inova support. 

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