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[Legacy Outlook Add-in] The "Inova" tab has disappeared, what can I do?

If you notice that the "Inova" tab has disappeared, this probably means that the add-in is disabled and/or inactive.

Most of the time, you can easily fix this issue by following the steps provided in this article.

Determine if the Add-in is inactive and/or disabled

  1. Go to Outlook
  2. Click on the "File" tab in the upper left corner
  3. Click on "Options" and then "Add-ins"
  4. The list of all your add-ins will then display, separated into three sections: Active, Inactive and Disabled

Depending on the section in which the Outlook add-in ("InovaPushAddIn") is listed, the steps you need to take to fix the issue will be different.

If the add-in is not listed in any of these three sections, try to reinstall the add-in and restart Outlook.
If the add-in is listed in the "Inactive" or "Disabled" section, follow the instructions below.

If the add-in is disabled

For Outlook 2019, 2016 and 2013

  1. Go to Outlook > Click on the "File" tab > Choose "Info"
  2. Select "Slow and Disabled Add-ins"
  3. Click on "Always enable this add-in" for "InovaPushAddIn"

Always_enable.png.png

For Outlook 2019, 2016, 2013 and 2010

Disabled.png

  1. Go to Outlook > Click on the "File" tab > Choose "Options"
  2. Click on "Add-Ins"
  3. Scroll down your add-ins list and check if InovaPushAddIn appears under "Disabled Application Add-ins"
  4. Under "Manage", click on the drop-down, select "Disabled Items", and then click on "Go"
  5. Select InovaPushAddIn from the list of disabled add-ins and click on "Enable"

  1. Close and restart Outlook

If the add-in is inactive

For Outlook 2019, 2016, 2013 and 2010

Inactive.png

  1. Go to Outlook > Click on the "File" tab > Choose "Options"
  2. Click on "Add-Ins"
  3. Scroll down your add-ins list and check if InovaPushAddIn appears under "Inactive Application Add-ins"
  4. Under "Manage", click on the drop-down, select "COM Add-ins", and then click on "Go"
  5. Check the box near to InovaPushAddIn and click on "OK"

Inactive2.png

  1. Close and restart Outlook

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