Hello! How can we help?

I'm having trouble installing the Outlook add-in. What should I do?

The Outlook add-in installation may fail if you don't have administrator access to your computer, or if something is interfering with your network connection.

Option 1 - Check System Requirements

Check here if your computer's components meet the minimum and recommended requirements for the Outlook add-in.

Option 2 - Run installation as administrator

  1. Locate the EXE file that was downloaded. If you need to re-download this file, you can do so here.
  2. Once downloaded, right click on the EXE file and select "Run as administrator"

Option 3 - Temporarily disable your firewall/anti-virus

Some firewall/anti-virus applications can block the Outlook add-in from successfully installing.
If possible, try temporarily disabling your security softwares, and then try installing the Outlook add-in again.

Windows comes with its own firewall, which you can disable by following these steps:

  1. Click on Start
  2. Click on Control Panel
  3. Click on System and Security
  4. Click on Windows Firewall
  5. Click on Turn Windows Firewall on or off (You may be prompted to enter the Admin password at this step)
  6. Under each network location, select the "Turn off Windows Firewall" option

Option 4 - Manually install Microsoft .NET Framework 4.6.2 (or higher)

The Outlook add-in requires that Microsoft .NET Framework 4.6.2 (or higher) be installed.

If this is not installed, then the add-in installer will attempt to download and install it automatically. If there is an error in this step, this can cause the add-in install to fail. Manually downloading and installing the .NET Framework can help in some cases.

  1. Download and install the latest version of the Microsoft .NET Framework here.
  2. Once installed, reboot your computer.
  3. Now, try installing the Outlook add-in again.

Option 5 - Manually install Microsoft Visual Studio 2010 Tools for Office Runtime

The Outlook add-in requires that Microsoft Visual Studio 2010 Tools for Office Runtime be installed.

If this is not installed, then the add-in installer will attempt to download and install it automatically. If there is an error in this step, this can cause the add-in install to fail. Manually downloading and installing it can help in some cases.

  1. Download and install the latest version of the Microsoft Visual Studio 2010 Tools here.
  2. Once installed, reboot your computer.
  3. Now, try installing the Outlook add-in again.

Option 6 - Contact local IT

If all of the options above fail, there may be a policy on the computer that is preventing the install. Contact your local IT team to see if they are able to assist in installing the add-in.

Still having issues after trying all these options? Send us a ticket and we'll take a closer look!
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