Hello! How can we help?

I'm expecting Single Sign-On to work but I'm getting prompted for credentials each time I use the Outlook add-in. Why?

For users to be authenticated silently thanks to Single Sign-On (SSO) when using the Outlook add-in, some Internet Explorer security settings need to be adjusted.

This can be done individually by each user or more globally applied to all users by your Administrator.

More precisely, some URLs related to your Inova application must be added the Internet Explorer Local Intranet Sites dialog box. Here is how to do so :

Users

  1. In Internet Explorer, click Tools, and then click Internet Options.
  2. On the Security tab, click Local Intranet, and then click Sites.
  3. Click Advanced, and then type: https://*.partneringplace.com (or at least https://yourcompany.partneringplace.com and https://app.partneringplace.com) in the Add this Web site to the zone box.
  4. Click Add, click OK, click OK, and then click OK again to close the Internet Options dialog box.
  5. Restart your computer.
If you cannot change these settings, this probably means that they are centrally managed by your Administrator via group policy.

Administrators

Administrators can set a Group Policy Object (GPO) that will add those URLs to the Local Intranet sites zone on Internet Explorer for all users. 

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