Hello! How can we help?

[New Outlook Add-in] Configuring the Add-in

Once the installation of the Outlook Add-in has been completed, tyou’ll need to sign in to your Inova account.

Enter your Unique Company Identifier


  1. Click on the Inova button on the upper right corner in Outlook. This will open the Inova for Outlook pane.
  2. Then enter your company ID. You'll find it at the beginning of the URL you use to access Inova.
    So for example, if the URL of your Production environment is https://inovaio.partneringplace.com/inova-partner, then your company ID will be inovaio.
  3. Click on Continue.

Connect to your account

If you are in SSO

If you have a Single Sign-On with Inova, clicking on the Continue button will directly connect you to Inova, without requiring your credentials.

If you are not in SSO

Log in with your Inova username (your email address) and password. You’ll only need to log in once.


Approve sharing permissions

After successfully signing into your inova account, you’ll have to select your Microsoft account.


Inova for Outlook add-in doesn't support shared mailboxes.

Then, you will be asked to approve sharing permissions between Inova and Outlook to complete the connection.


Do not forget to pin the Inova add-in pane if you want to keep it open when switching from one email to another.
Was this article helpful?
0 out of 0 found this helpful