Hello! How can we help?

By default, if you have the Inova add-in pane open for a message, and then you select a new message, the Inova add-in pane is automatically closed.

If you have to push a lot of emails, you may prefer to keep that pane open, so that you don't need to reactivate the add-in on each message. Here is how to do so:

  1. Click on the Pin button.
  2. After pinning the Inova add-in, it will open right away upon starting Outlook, and remain open when selecting new emails.