If your Outlook add-in was working properly and is suddenly showing a blank/white screen/pane when launching, this is probably occurring due to a cache issue.

Clearing cache from your browser (in browser settings) doesn’t actually clear cache for the Inova Add-in for Outlook.

To resolve this blank/white screen issue, you should manually clear the Office add-in cache.

Step 1 - Refresh your application

First try to refresh you application by right clicking with your mouse in the add-in's task pane (i.e. in the blank/white area) and then click on Refresh.

If you do not get a refresh option just put focus in the add-in's task pane (by left-clicking anywhere within the task pane) and then press F5 to refresh the add-in.

Step 2 - Clear the Office add-in cache

If step 1 did not solve the issue, you should delete the Office cache.

Windows users

• Completely close Outlook on the Web (if it was open)
• In the Outlook desktop application, right click with your mouse in the add-in's task pane (i.e. in the blank/white area) and then click on Inspect.
• This will open the developer tools in a new window. Go to the Application tab, click on Storage, check the including third-party cookies box and then click on Clear site data.
• Close the developer tools window.
• Completely close the Outlook desktop application and then open it again or right click with your mouse in the add-in's task pane and then click on Refresh.
• Enter your Company ID.

Mac users

Please follow the detailed instructions from this Microsoft article: Clear the Office cache on Mac

If the issue persists after you have cleared your cache, please contact the Inova Support team at support@inova.io and inform them that you are experiencing issues with a blank/white screen.