Outlook Add-In

  • Where can I get the latest version of the Outlook Add-in?

    Click here to download the latest version of the Outlook add-in.

    The explanations on how to install it are available in this article.

    Some IT policies may prevent you from installing the add-in on your computer directly. If this is the case, please contact your IT team for assistance.

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  • The "Inova" tab has disappeared, what can I do?

    If you notice that the "Inova" tab has disappeared, this probably means that the add-in is disabled and/or inactive.

    Most of the time, you can easily fix this issue by following the steps provided in this article.

    Determine if the Add-in is inactive and/or disabled

    1. Go to Outlook
    2. Click on the "File" tab in the upper left corner
    3. Click on "Options" and then "Add-ins"
    4. The list of all your add-ins will then display, separated into three sections: Active, Inactive and Disabled

    Depending on the section in which the Outlook add-in ("InovaPushAddIn") is listed, the steps you need to take to fix the issue will be different.

    If the add-in is not listed in any of these three sections, try to reinstall the add-in and restart Outlook.
    If the add-in is listed in the "Inactive" or "Disabled" section, follow the instructions below.

    If the add-in is disabled

    For Outlook 2019, 2016 and 2013

    1. Go to Outlook > Click on the "File" tab > Choose "Info"
    2. Select "Slow and Disabled Add-ins"
    3. Click on "Always enable this add-in" for "InovaPushAddIn"

    Always_enable.png.png

    For Outlook 2019, 2016, 2013 and 2010

    Disabled.png

    1. Go to Outlook > Click on the "File" tab > Choose "Options"
    2. Click on "Add-Ins"
    3. Scroll down your add-ins list and check if InovaPushAddIn appears under "Disabled Application Add-ins"
    4. Under "Manage", click on the drop-down, select "Disabled Items", and then click on "Go"
    5. Select InovaPushAddIn from the list of disabled add-ins and click on "Enable"

    1. Close and restart Outlook

    If the add-in is inactive

    For Outlook 2019, 2016, 2013 and 2010

    Inactive.png

    1. Go to Outlook > Click on the "File" tab > Choose "Options"
    2. Click on "Add-Ins"
    3. Scroll down your add-ins list and check if InovaPushAddIn appears under "Inactive Application Add-ins"
    4. Under "Manage", click on the drop-down, select "COM Add-ins", and then click on "Go"
    5. Check the box near to InovaPushAddIn and click on "OK"

    Inactive2.png

    1. Close and restart Outlook

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  • My Outlook add-in has been disabled and it is now impossible to reactivate it. What can I do?

    Outlook 2013 and later versions provide add-in resiliency. This means that Outlook will disable an add-in if it performs slowly.

    In most cases, when this happens, the procedure explained in this article is sufficient to re-enable the Outlook add-in.

    Unfortunately, in rare cases, Outlook may permanently disable the add-in which will then cause this procedure to fail.

    If this is the case for you, here is the solution to unlock the situation:

    1. Close Outlook
    2. Double-click on the .reg file corresponding to your version of Outlook
      • Click here to download .reg file for Outlook 2013
      • Click here to download .reg file for Outlook 2016, 2019 and Microsoft 365
    3. If an alert message appears, please confirm
    4. Open Outlook
    5. Check that the Add-In is now enabled again
    You need to have Administrator privileges to be able to apply the registry changes via the .reg files provided in this article.

     

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  • How can I change the load behavior of the Outlook add-in?

    If you have already tried the solution indicated in this article and the Outlook add-in is still not loading when Outlook is opened, then it may be due to a registry setting which determines how the add-in is loaded in Outlook.

    To restore the default behavior of loading at startup the registry value needs to be changed to a value of "3".

    Using Registry Editor incorrectly can cause serious system-wide issues that may require you to re-install Windows to fix them.
    So, before making any changes in the Windows Registry, we strongly recommend that you make a backup of the registry first and contact your internal IT staff for assistance to perform these changes.
    For more information about how to back up and restore the registry in Windows, please refer to this Microsoft article.

    The instructions below explain how to adjust this registry setting (you need to have Administrator privileges on your machine to do so):

    1. Close Outlook.
    2. Open your Windows registry. To do so, press the Windows key on your keyboard simultaneously with the R key to bring up the "Run" box then type in Regedit and press Enter.
    3. In the Windows Registry Editor, navigate to the following registry entries: HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\Outlook\Addins\InovaPushAddIn

    LoadBehavior.png

    1. If the LoadBehavior is anything other than "3" then double-click the registry key to edit it.
    2. Change the Load Behavior to "3". Close the registry editor.
    3. Re-open the registry editor to ensure the LoadBehavior is still set to "3".
    4. Open Outlook. The add-in should now load automatically at startup.

    If you need detailed information about the LoadBehavior values, please read this Microsoft article.

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  • How to enable inactive Outlook add-in that keep being unloaded?

    Enabling an inactive/unloaded add-in is often trickier than enabling a disabled add-in.

    Normally, you should be able to enable it simply by trying the following first:

    But, in practice, Outlook may unfortunately keep deactivating/unloading the add-in every time it restarts. This might be due to a registry configuration.

    Using Registry Editor incorrectly can cause serious system-wide issues that may require you to re-install Windows to fix them.
    So, before making any changes in the Windows Registry, we strongly recommend that you make a backup of the registry first and contact your internal IT staff for assistance to perform these changes.
    For more information about how to back up and restore the registry in Windows, please refer to this Microsoft article.

    Therefore, if the above articles do not solve the issue and the add-in is still being displayed as inactive, please take the following steps (you need to have Administrator privileges on your machine to do so):

    1. Close Outlook.
    2. Uninstall the Outlook add-in from your Windows Control Panel.
    3. Press the Windows and R keys simultaneously to initialize the execution command field.
    4. In this field, type regedit and press Enter to open your Windows Registry Editor.
    5. Locate the following registry entries:
      • HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins and delete the folder named InovaPushAddIn,
      • HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\Addins (replace 16.0 with your actual Outlook version if needed) and delete the folder named InovaPushAddIn,
      • HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\Resiliency (replace 16.0 with your actual Outlook version if needed) and remove the REG_BINARY keys found in the 5 folders: CrashingAddinList, DisabledItems, DoNotDisableAddinList, NotificationReminderAddinData and StartupItems.
    6. Close your Windows Registry Editor.
    7. Delete (or rename) the configuration file of the Outlook add-in, as explained in this article.
    8. Install the latest version of the add-in (Standard Installation via the setup.exe file or Centralized Installation via the package).
    9. Start Outlook.
    10. Click on the "Inova" tab and then on the "Settings" button.
    11. Configure the add-in.
    12. Then, once the add-in is up and running again, please run the REG program provided in this article to prevent it from being disabled.

    Here is an overview of the released versions of Outlook and their version numbers in case you need this information for step 5:

    Version name Version number
    Microsoft 365 16.0
    Outlook 2019 16.0
    Outlook 2016 16.0
    Outlook 2013 15.0

     

     

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  • I'm expecting Single Sign-On to work but I'm getting prompted for credentials each time I use the Outlook add-in. Why?

    For users to be authenticated silently thanks to Single Sign-On (SSO) when using the Outlook add-in, some Internet Explorer security settings need to be adjusted.

    This can be done individually by each user or more globally applied to all users by your Administrator.

    More precisely, some URLs related to your Inova application must be added the Internet Explorer Local Intranet Sites dialog box. Here is how to do so :

    Users

    1. In Internet Explorer, click Tools, and then click Internet Options.
    2. On the Security tab, click Local Intranet, and then click Sites.
    3. Click Advanced, and then type: https://*.partneringplace.com (or at least https://yourcompany.partneringplace.com and https://app.partneringplace.com) in the Add this Web site to the zone box.
    4. Click Add, click OK, click OK, and then click OK again to close the Internet Options dialog box.
    5. Restart your computer.
    If you cannot change these settings, this probably means that they are centrally managed by your Administrator via group policy.

    Administrators

    Administrators can set a Group Policy Object (GPO) that will add those URLs to the Local Intranet sites zone on Internet Explorer for all users. 

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  • When I click on the Outlook Inova tab "Settings" button, nothing happens. What can I do?

    If nothing happens when you click on the Outlook Inova tab "Settings" button, it probably means that the configuration file has been somehow corrupted.

    In this case, to fix this issue you need to recreate this configuration file by deleting (or renaming) it, at which point the Outlook add-in will recreate the "user.config" file automatically. 

    Here is how to do so :

    1. Stop Outlook.
    2. Delete (or rename) the configuration file labeled "user.config".
      You will find this file on your computer, in the following location :
    C:\Users\[username]\AppData\Local\Inova Software\PartnerPushAddIn\settings

    If you cannot find the AppData folder, here is a workaround:

    • Go to your profile folder : C:\Users\[username]
    • Click in the location bar (where it says C:\Users\[username])
    • Click again to unselect the text in the location bar (do not type over it)
    • Then add the following path just after your username and hit "Enter" :
      \AppData\Local\Inova Software\PartnerPushAddIn\settings\
    1. Start Outlook.
    2. Click on the Inova tab and then on the Settings button.
    3. Configure the add-in. A new "user.config" file will be then automatically created.
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  • I'm having trouble installing the Outlook add-in. What should I do?

    The Outlook add-in installation may fail if you don't have administrator access to your computer, or if something is interfering with your network connection.

    Option 1 - Check System Requirements

    Check here if your computer's components meet the minimum and recommended requirements for the Outlook add-in.

    Option 2 - Run installation as administrator

    1. Locate the EXE file that was downloaded. If you need to re-download this file, you can do so here.
    2. Once downloaded, right click on the EXE file and select "Run as administrator"

    Option 3 - Temporarily disable your firewall/anti-virus

    Some firewall/anti-virus applications can block the Outlook add-in from successfully installing.
    If possible, try temporarily disabling your security softwares, and then try installing the Outlook add-in again.

    Windows comes with its own firewall, which you can disable by following these steps:

    1. Click on Start
    2. Click on Control Panel
    3. Click on System and Security
    4. Click on Windows Firewall
    5. Click on Turn Windows Firewall on or off (You may be prompted to enter the Admin password at this step)
    6. Under each network location, select the "Turn off Windows Firewall" option

    Option 4 - Manually install Microsoft .NET Framework 4.6.2 (or higher)

    The Outlook add-in requires that Microsoft .NET Framework 4.6.2 (or higher) be installed.

    If this is not installed, then the add-in installer will attempt to download and install it automatically. If there is an error in this step, this can cause the add-in install to fail. Manually downloading and installing the .NET Framework can help in some cases.

    1. Download and install the latest version of the Microsoft .NET Framework here.
    2. Once installed, reboot your computer.
    3. Now, try installing the Outlook add-in again.

    Option 5 - Manually install Microsoft Visual Studio 2010 Tools for Office Runtime

    The Outlook add-in requires that Microsoft Visual Studio 2010 Tools for Office Runtime be installed.

    If this is not installed, then the add-in installer will attempt to download and install it automatically. If there is an error in this step, this can cause the add-in install to fail. Manually downloading and installing it can help in some cases.

    1. Download and install the latest version of the Microsoft Visual Studio 2010 Tools here.
    2. Once installed, reboot your computer.
    3. Now, try installing the Outlook add-in again.

    Option 6 - Contact local IT

    If all of the options above fail, there may be a policy on the computer that is preventing the install. Contact your local IT team to see if they are able to assist in installing the add-in.

    Still having issues after trying all these options? Send us a ticket and we'll take a closer look!
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  • Outlook add-in install error: "Customized functionality in this application will not work..."

    You may encounter the following error message when attempting to install the Outlook add-in:
    Customized functionality in this application will not work because the certificate used to sign the deployment manifest for Inova Partner Outlook Add-in or its location is not trusted.

    Installation_Error.png

    To fix this issue, you need to add https://addins.inovasuite.com to the list of Trusted Sites.

    This can be done individually by each user or more globally applied to all users by your Administrator.

    Users

    1. Open Internet Explorer (even if it is not the browser you usually use).
    2. Click the settings icon (gear icon) in the upper right corner of the browser window, then select Internet Options.
    3. Click the Security tab, then click Trusted Sites.
    4. Click Sites.
    5. In the Add this website to the zone field, enter https://addins.inovasuite.com, then click Add.
    6. Click Close.
    7. Download and run the Outlook add-in installer again.
    Please make sure you use the Internet Explorer browser and not Edge when completing these steps.
    If you do not see an icon to launch Internet Explorer, please type "Internet Explorer" in the Windows search box near the Start button in the bottom left of the screen.
    If you cannot change these settings, this probably means that they are centrally managed by your Administrator via group policy.

    Administrators

    Administrators can set a Group Policy Object (GPO) that will add this URL to the "Trusted Sites" sites zone on Internet Explorer for all users. 

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  • General installer error (0x8007007E) when trying to install the Outlook Add-in

    During the installation of the Outlook Add-in, you might receive an error message that will halt the installation (the error code might differ from that shown in the screenshot):

    The following Microsoft Office solution cannot be installed due to a general installer error: InovaPushAddIn.vsto

    0x8007007E

    General_Installer_Error.png

    We have most commonly seen this error occur with users running Windows 10 and Office 2016 on a Microsoft Surface Pro.

    Workaround :

    1. Download and install Visual Studio 2010 Tools for Office (Microsoft link)
    2. Install the Outlook Add-in again (setup.exe)
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  • How can I find out what version of Outlook I am using?

    To find out which version of Outlook is installed locally on your Windows computer, please follow these steps:

    1. In Outlook, click on "File"
    2. Click on "Office Account" (or "Help" and then "About Outlook" if you don't see "Office Account")
    3. Under "Product Information", click on "About Outlook" to see your version and build number

    If you need detailed information, please read this Microsoft Knowledge Base article.

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  • How to uninstall the Outlook Add-in?
    1. Exit Outlook
    2. Open the Control Panel and then go to Programs and Features
    3. Scroll down the list to find Inova Partner Outlook Add-in
    4. Click its name to highlight it and then do a right click with your mouse to make the Uninstall button appears
    5. Click on Uninstall and you'll get a pop-up warning that the program will be removed
    6. Confirm by clicking on OK

    Please read this article from Microsoft for more informations: Uninstall or remove apps and programs in Windows 10

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  • Advanced push : Error “Library not registered (Exception from HRESULT: 0x8002801D (TYPE_E_LIBNOTREGISTERED))”

    When trying to push an email via the Advanced push, you may run into the following exception:

    Unable to cast COM object of type 'Microsoft.Office.Interop.Outlook.ApplicationClass' to interface type 'Microsoft.Office.Interop.Outlook._Application.' This operation failed because the QueryInterface call on the COM component for the interface with IID '{00063001-0000-0000-C000-000000000046}' failed due to the following error: Library not registered. (Exception from HRESULT: 0x8002801D (TYPE_E_LIBNOTREGISTERED)).

    The root cause is that the version reference for the TypeLib created by the Outlook installation is pointing to an incorrect value.

    This issue can occur, amongst other things, when downgrading Microsoft Office installation or when different versions of different Microsoft Office programs are running on the same computer.

    You can resolve this issue by following the instructions below (you need to have Administrator privileges on your machine to do so):

    Using Registry Editor incorrectly can cause serious system-wide issues that may require you to re-install Windows to fix them.
    So, before making any changes in the Windows Registry, we strongly recommend that you make a backup of the registry first and contact your internal IT staff for assistance to perform these changes.
    For more information about how to back up and restore the registry in Windows, please refer to this Microsoft article.
    1. Close Outlook.
    2. Uninstall the Outlook Add-in.
    3. Check the Interface:
      • Press the Windows key on your keyboard simultaneously with the R key to bring up the "Run" box then type in Regedit and press Enter.
      • In the Windows Registry Editor, navigate to HKEY_CLASSES_ROOT\WOW6432Node\Interface\{00063001-0000-0000-C000-000000000046}\TypeLib.
        If your computer is running a 32-bit version of Windows, you will find the registry key for the interface in a different location: HKEY_CLASSES_ROOT\Interface\{00063001-0000-0000-C000-000000000046}\TypeLib.
      • Then find a "(Default)" entry with the value "{00062FFF-0000-0000-C000-000000000046}"
      • You should find a "Version" entry. Check that this version matches the value in the following table based on the version of Outlook currently installed on your computer.
        Microsoft Outlook Version Registry Version entry
        Outlook 2019 9.7
        Outlook 2016 9.6
        Outlook 2013 9.5
        Outlook 2010 9.4

    Registry_Editor_1.png

    1. Fix the TypeLib
      • In the Windows Registry Editor, navigate to HKEY_CLASSES_ROOT\Wow6432Node\TypeLib\{00062FFF-0000-0000-C000-000000000046}.
        If your computer is running a 32-bit version of Windows, you will find the registry key for the interface in a different location: HKEY_CLASSES_ROOT\TypeLib\{00062FFF-0000-0000-C000-000000000046}.
      • Delete the version keys for any version of Outlook that is not installed on your system (please refer to the version table provided above).
        For example, if you are not using Outlook 2013 then remove the "9.5" entry.
        Do not delete the entry for the version that was configured in Step 3.
      • In short, you will only keep the version key corresponding to the Outlook version that is currently installed on your computer.
        Registry_Editor_2.png
    2. Run a repair on your Microsoft Office installation
    3. Restart your computer
    4. Reinstall the Outlook Add-in
    5. Start Outlook
    6. Check that you can now use the Outlook Add-in properly

     

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  • Advanced push : No such interface supported (Exception from HRESULT: 0x80004002 (E_NOINTERFACE))

    When trying to push an email via the Advanced push, you may run into the following exception :

    Unable to cast COM object of type 'Microsoft.Office.Interop.Outlook.ApplicationClass' to interface type 'Microsoft.Office.Interop.Outlook._Application'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{00063001-0000-0000-C000-000000000046}' failed due to the following error: No such interface supported (Exception from HRESULT: 0x80004002 (E_NOINTERFACE)).

    This exception usually happens when you had two versions of Office installed and then uninstalled one of them.
    There might be some registry keys and dll(s) left, which cause the office application to load the wrong dll(s).

    Please try to run a repair installation for your version of Office that is still installed. This should fix the registry keys.

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  • How to fix the "Value of the property 'type' cannot be parsed" error?

    During the installation of the Outlook Add-in, you might receive an error message that will halt the installation :

    The value of the property 'type' cannot be parsed. The error is: Could not load file or assembly 'Microsoft.Office.BusinessApplications.Fba,Version=14.0.0.0, Culture=neutral, PublicKeyToken=71e9bc3111e9429c' or one of its dependencies. The system cannot find the file specified (C:\Program Files\Common Files\Microsoft Shared\VSTO\10.0\VSTOInstaller.exe.Config line 10).

     VSTO_Error.jpg

    This message indicates a problem with the installation of Visual Studio 2010 Tools for Office (VSTO), a prerequisite for the Outlook Add-in.

    This error can also happens when there is a corrupt VSTO file already present in your system, possibly from another Outlook Add-in.

    If this error is encountered, it is best to install VSTO separately.

    Here is how to do so:

    1. Download the installation file of Visual Studio 2010 Tools for Office (Microsoft link) : vstor_redist.exe.
    2. Browse to the following location using Windows Explorer "C:\Program Files\Common Files\Microsoft Shared\VSTO\10.0" (if you use a 32-bit OS, the path will be "C:\Program Files (x86)\Common Files\Microsoft Shared\VSTO\10.0" instead).
    3. Rename the file VSTOInstaller.exe.config to VSTOInstaller.exe.config.old (adding the ".old" extension, to keep a backup copy of the file, just in case).
    4. Run the installer : vstor_redist.exe.
    5. If it fails, try to run the installer as an Administrator: right click on the vstor_redist.exe file and choose "Run as Administrator".
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  • I don't see the object I want to push an email to. What do I do?

    The list displayed in the quick select search results should refresh automatically--the refresh is scheduled to run daily (2am local time). But there might be some scenarios when you don't see the object in the list:

    • You created the object after the refresh ran that day.
    • Your computer was in sleep mode when the refresh ran.

    To address the problem, try the following:

    1. Refresh the list manually by clicking the refresh icon to the right of the search field. This will refresh the list to include the most recently created objects.
    2. Restart Outlook. This should prompt the application to refresh the list.

    If neither of these steps solves the problem, contact Inova support. 

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  • Why can't I see which folders are synchronized (the icons are missing)?

    The folder icons were removed for Outlook 2013 and 2016.

    If you need the folders icons to help identify the synchronized folders, just press Ctrl+6.

    This will display the folders list view instead of the modules view.

    Now you can easily see which folders are synchronized thanks to a specific icon : 

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