If you get a "The information you entered does not match what we have on file" error when trying to log in to your environment, here are some troubleshooting steps to help you find what could be preventing you from logging in.

Confirm your login credentials are correct

First, please make sure you're using the correct login credentials for your instance, without an extra space before or after your username (i.e. your email address) and password.

Confirm your browser bookmark directs you to the correct login page

If you access Inova from a bookmark in your browser, edit your bookmark and verify the URL looks like the following:
https://[yourcompanyname].partneringplace.com/inova-partner

In other words, if the URL you saved looks something like this:
https://[yourcompanyname].partneringplace.com/inova-partner/ctx/auth/home.do?97FDE914492A4F7D=A64E35EA59BD0D4FA8C39173148078C9
Please make sure to remove anything after "inova-partner" and save the changes to your bookmark:

Try logging in using your browser’s incognito mode

Once you've made sure the first two points are correct, a good way to check if your login failure is due to your password or a cache/cookies issue is to try to log in using your browser in private/incognito mode. Please find below how to do so with the main supported browsers.

With Google Chrome:

1. Open Chrome.
2. At the top right, click More (three dots icon) and then New Incognito Window.
3. A new window appears. In the top corner, check for the Incognito icon.

With Microsoft Edge:

1. Open Edge.
2. At the top right, click Settings and More (three dots icon) and then New InPrivate window.
3. A new window appears. In the top corner, check for the Incognito icon.

With Mozilla Firefox:

1. Open Firefox
2. At the top right, click Menu (three lines icon) and then New Private Window.
3. A new window appears. In the top corner, check for the Incognito icon.

Clear all cookies and the cache

If you are able to log in using your browser in private mode, it probably means your password is correct but you have a cache/cookies issue.

In this case, you will have to clear your cache and cookies to fix the issue and be able to log in without using your browser in private mode.

With Google Chrome:

1. Open Chrome.

2. At the top right, click More (three dots icon) and then Settings.

3. Under "Privacy and security," click Cookies and other site data.

4. Click See all cookies and site data.

5. At the top right, search for your Inova application, ie [yourcompanyname].partneringplace.com and app.partneringplace.com.

6. To the right of the site, click Remove (trash can icon).

With Microsoft Edge:

1. Open Edge.
2. At the top right, click Settings and More (three dots icon) and then Settings
3. On the left menu, click Cookies and site permissions and then Cookies and site data.
4. Select See all cookies and site data.

5. At the top right, search for your Inova application, ie [yourcompanyname].partneringplace.com and app.partneringplace.com.

6. To the right of the site, click Remove (trash can icon).

With Mozilla Firefox:

1. Open Firefox.
2. Go to your Inova application, ie https://[yourcompanyname].partneringplace.com/inova-partner and app.partneringplace.com.
3. Click the padlock icon at the left of the address bar.
4. Click Clear Cookies and Site data.

Reset your password

If none of the above worked, you will need to request a password reset.

• If you are a standard user, please contact your system Administrator to initiate a password reset for you. If you are unsure who your system administrator is, please contact Inova Support.
• If you are a system Administrator and no other Administrator can help you reset your password, please contact Inova Support.

If you have a lot of information you need to have entered into the system, you have a couple of options:

1. Use the import tool. In cases where you have a lot of records, like a list of 500+ companies in an Excel spreadsheet, you can upload the data using a template formatted by the application to fit your form configuration. Click here to learn more about the import tool, and talk to your Inova administrator about getting access or about getting training from your Inova rep if needed. 
   
2. If your data is more complex, such as a list of 500+ companies plus associated project information some attached documents for each record, a custom data migration can take care of it. Inova has developed migration tools that can extract the data from a source such as an Excel file and migrate it into the system into specific fields to create different types of objects, based on client requirements. Such migrations require: A mapping exercise where you work with a technical specialist to ensure each column in your spreadsheet matches a field or fields in the Inova system; adjustment of the technical tools by the specialist; test migrations; and final validation by you, the user. In most cases, migrations can be covered for a minimal amount of service days. Contact your Inova representative for details and to receive a quote. 

Keeping your data clean and free of duplicate records is key to getting value from the application. Clean data results in more effective reporting. Below we describe some tools in the system to help you create clean data and manage duplicates. 

Type-ahead

A type-ahead field is a special type of field that contains a "predictive typing" or "autocomplete" function. As you enter text into a type-ahead field, the application automatically begins searching for objects in the system of that type (e.g. companies or contact names) that match what you're typing.

If your system includes the option for connecting to Thomson, some autocomplete fields will search both D&A and Thomson for company and asset records. For more information, see the articles on Thomson and companies and Thomson and assets.

Type-ahead fields help you to find out what has already been entered into the system for that object type, giving you the option to quickly and easily link to the existing object, or create a new object that will be saved into the system and available for you and other users in future data entry. With type-aheads, you save time and avoid creating duplicate data.

Note:

• Type-aheads can be found in Create New forms, add pages, editable lists, and choose pages.
• A type-ahead is sometimes referred to as a "quick choose" field.
• All type-aheads include the option for you to type in an asterisk * and display a full list of all the items in the system that could populate that field.

If the system can't find a company or other value that you are looking for, it could be that the value does exist in the system, but when you typed it into the type-ahead field it was not spelled the same way as when it was first entered in the system. Try changing the spelling of the value or name and see if the system finds a match before attempting to create a new object. This will help you to keep system data cleaner and easier for other users to link to.

Duplicate Detection

When creating some objects such as assets or companies, the Inova application uses pre-defined rules to determine if you're creating a duplicate. If so, it will display this message: 

Click Details to view the potential duplicates.

If one of the duplicates is restricted, contact the owner of the object to make sure you're not creating a duplicate. 

Thomson-related tools

The name field on the asset and company can be configured to include an additional search feature that help you avoid creating duplicate records. It searches both your Inova system and Thomson's Cortellis database at the same time. For details, check these articles: Thomson Cortellis and Assets and Thomson Cortellis and Companies.  This feature can be enabled in your application's form configuration regardless of whether you have a Cortellis license. 

Additionally, the Thomson Advanced Query form (which does require a Thomson license) will display on its search results page an icon that indicates when a record already exists in your Inova system--but in this case, when you choose the record for import it will update the existing record, not create a duplicate:

Merge tool

If you created or found a duplicate company or contact, contact your system administrator to perform a merge of the duplicate data.

Page Settings

Each object page as well as the Home Page has a Page Settings button, as shown in the screenshot below. Page Settings allows you to choose the tabs you want display or hide on that page.

Page Settings are user-specific, but global to the object type. So when you choose to display certain tabs on a Company, for example, those tabs will be displayed for every company, but only for you. Other users can choose to display different tabs. 

1. Under Available, you can see all the tabs which are currently not displayed, but which you can choose to display
2. Under Visible, you see all the tabs currently visible
3. Use the arrows to hide or display tabs

Tip: Display or hide multiple tabs in one go by pressing the Control key, selecting all the relevant tabs, then clicking the relevant arrow. 

Notifications and mails are send with links and in HTML format. Depending on security rules on your computer, they might be send in your Spam box.

Please check your Spams. If you find emails send from Application here, authorize the sender in settings.

If you want to view a file in the document manager, you must first download it. You cannot open it in your browser. 

If you click on the "Open File detail Page" button, the system will display the document overview page, where you can find additional details about the document, including keywords and versions. 

Click here to download the latest version of the Outlook add-in.

The explanations on how to install it are available in this article.

Some IT policies may prevent you from installing the add-in on your computer directly. If this is the case, please contact your IT team for assistance.

If you notice that the "Inova" tab has disappeared, this probably means that the add-in is disabled and/or inactive.

Most of the time, you can easily fix this issue by following the steps provided in this article.

Determine if the Add-in is inactive and/or disabled

1. Go to Outlook
2. Click on the "File" tab in the upper left corner
3. Click on "Options" and then "Add-ins"
4. The list of all your add-ins will then display, separated into three sections: Active, Inactive and Disabled

Depending on the section in which the Outlook add-in ("InovaPushAddIn") is listed, the steps you need to take to fix the issue will be different.

If the add-in is not listed in any of these three sections, try to reinstall the add-in and restart Outlook.
If the add-in is listed in the "Inactive" or "Disabled" section, follow the instructions below.

If the add-in is disabled

For Outlook 2019, 2016 and 2013

1. Go to Outlook > Click on the "File" tab > Choose "Info"
2. Select "Slow and Disabled Add-ins"
3. Click on "Always enable this add-in" for "InovaPushAddIn"

For Outlook 2019, 2016, 2013 and 2010

1. Go to Outlook > Click on the "File" tab > Choose "Options"
2. Click on "Add-Ins"
3. Scroll down your add-ins list and check if InovaPushAddIn appears under "Disabled Application Add-ins"
4. Under "Manage", click on the drop-down, select "Disabled Items", and then click on "Go"
5. Select InovaPushAddIn from the list of disabled add-ins and click on "Enable"

6. Close and restart Outlook

If the add-in is inactive

For Outlook 2019, 2016, 2013 and 2010

1. Go to Outlook > Click on the "File" tab > Choose "Options"
2. Click on "Add-Ins"
3. Scroll down your add-ins list and check if InovaPushAddIn appears under "Inactive Application Add-ins"
4. Under "Manage", click on the drop-down, select "COM Add-ins", and then click on "Go"
5. Check the box near to InovaPushAddIn and click on "OK"

6. Close and restart Outlook

Related articles

• My Outlook add-in has been disabled and it is now impossible to reactivate it. What can I do?
• How can I change the load behavior of the Outlook add-in?
• How to enable inactive Outlook add-in that keep being unloaded?

Outlook 2013 and later versions provide add-in resiliency. This means that Outlook will disable an add-in if it performs slowly.

In most cases, when this happens, the procedure explained in this article is sufficient to re-enable the Outlook add-in.

Unfortunately, in rare cases, Outlook may permanently disable the add-in which will then cause this procedure to fail.

If this is the case for you, here is the solution to unlock the situation:

1. Close Outlook
2. Double-click on the .reg file corresponding to your version of Outlook
   • Click here to download .reg file for Outlook 2013
   • Click here to download .reg file for Outlook 2016, 2019 and Microsoft 365
3. If an alert message appears, please confirm
4. Open Outlook
5. Check that the Add-In is now enabled again

You need to have Administrator privileges to be able to apply the registry changes via the .reg files provided in this article.

Related articles

• How can I find out what version of Outlook I am using?
• The "Inova" tab has disappeared, what can I do?

If you have already tried the solution indicated in this article and the Outlook add-in is still not loading when Outlook is opened, then it may be due to a registry setting which determines how the add-in is loaded in Outlook.

To restore the default behavior of loading at startup the registry value needs to be changed to a value of "3".

Using Registry Editor incorrectly can cause serious system-wide issues that may require you to re-install Windows to fix them.
So, before making any changes in the Windows Registry, we strongly recommend that you make a backup of the registry first and contact your internal IT staff for assistance to perform these changes.
For more information about how to back up and restore the registry in Windows, please refer to this Microsoft article.

The instructions below explain how to adjust this registry setting (you need to have Administrator privileges on your machine to do so):

1. Close Outlook.
2. Open your Windows registry. To do so, press the Windows key on your keyboard simultaneously with the R key to bring up the "Run" box then type in Regedit and press Enter.
3. In the Windows Registry Editor, navigate to the following registry entries: HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\Outlook\Addins\InovaPushAddIn

4. If the LoadBehavior is anything other than "3" then double-click the registry key to edit it.
5. Change the Load Behavior to "3". Close the registry editor.
6. Re-open the registry editor to ensure the LoadBehavior is still set to "3".
7. Open Outlook. The add-in should now load automatically at startup.

If you need detailed information about the LoadBehavior values, please read this Microsoft article.

Related articles

• The "Inova" tab has disappeared, what can I do?
• My Outlook add-in has been disabled and it is now impossible to reactivate it. What can I do?
• How to enable inactive Outlook add-in that keep being unloaded?

Enabling an inactive/unloaded add-in is often trickier than enabling a disabled add-in.

Normally, you should be able to enable it simply by trying the following first:

• Re-enable the Outlook add-in.
• Change the load behavior of the Outlook add-in.
• Uninstall and then reinstall the Outlook Add-in.

But, in practice, Outlook may unfortunately keep deactivating/unloading the add-in every time it restarts. This might be due to a registry configuration.

Using Registry Editor incorrectly can cause serious system-wide issues that may require you to re-install Windows to fix them.
So, before making any changes in the Windows Registry, we strongly recommend that you make a backup of the registry first and contact your internal IT staff for assistance to perform these changes.
For more information about how to back up and restore the registry in Windows, please refer to this Microsoft article.

Therefore, if the above articles do not solve the issue and the add-in is still being displayed as inactive, please take the following steps (you need to have Administrator privileges on your machine to do so):

1. Close Outlook.
2. Uninstall the Outlook add-in from your Windows Control Panel.
3. Press the Windows and R keys simultaneously to initialize the execution command field.
4. In this field, type regedit and press Enter to open your Windows Registry Editor.
5. Locate the following registry entries:
   • HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins and delete the folder named InovaPushAddIn,
   • HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\Addins (replace 16.0 with your actual Outlook version if needed) and delete the folder named InovaPushAddIn,
   • HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\Resiliency (replace 16.0 with your actual Outlook version if needed) and remove the REG_BINARY keys found in the 5 folders: CrashingAddinList, DisabledItems, DoNotDisableAddinList, NotificationReminderAddinData and StartupItems.
6. Close your Windows Registry Editor.
7. Delete (or rename) the configuration file of the Outlook add-in, as explained in this article.
8. Install the latest version of the add-in (Standard Installation via the setup.exe file or Centralized Installation via the package).
9. Start Outlook.
10. Click on the "Inova" tab and then on the "Settings" button.
11. Configure the add-in.
12. Then, once the add-in is up and running again, please run the REG program provided in this article to prevent it from being disabled.

Here is an overview of the released versions of Outlook and their version numbers in case you need this information for step 5:

For users to be authenticated silently thanks to Single Sign-On (SSO) when using the Outlook add-in, some Internet Explorer security settings need to be adjusted.

This can be done individually by each user or more globally applied to all users by your Administrator.

More precisely, some URLs related to your Inova application must be added the Internet Explorer Local Intranet Sites dialog box. Here is how to do so :

Users

1. In Internet Explorer, click Tools, and then click Internet Options.
2. On the Security tab, click Local Intranet, and then click Sites.
3. Click Advanced, and then type: https://*.partneringplace.com (or at least https://yourcompany.partneringplace.com and https://app.partneringplace.com) in the Add this Web site to the zone box.
4. Click Add, click OK, click OK, and then click OK again to close the Internet Options dialog box.
5. Restart your computer.

If you cannot change these settings, this probably means that they are centrally managed by your Administrator via group policy.

Administrators

Administrators can set a Group Policy Object (GPO) that will add those URLs to the Local Intranet sites zone on Internet Explorer for all users. 

The workflow is used to establish a common business process for all opportunities in the pipeline. It keeps business development and other team members aligned in how they evaluate and make decisions on opportunities and supports accurate reporting. Based on best practices gathered from working with  our clients over the years, Inova has developed the following standard BD workflow:

Initial Screening: The S&E team picks up a new opportunity and reviews whatever information is available about the company and opportunity pre-CDA, e.g. company presentations, non-confidential package provided by the potential partner,  notes taken during meetings at conferences, publicly available information on the web such as press releases and journal publications. Along with all the rest of the new opportunities, the S&E team runs a triage meeting to decide if they will decline the opportunity or move ahead into a deeper evaluation. Key criteria for them to move forward: Is the opportunity a strategic fit? If S&E decides to move ahead, they sign a CDA with the other company and move to the next stage in the process. In companies with a dedicated S&E group, at this stage, S&E transfer the opportunity to the BD team for the confidential evaluation.

Confidential Evaluation: With the CDA in hand, the BD team now has more information about the opportunity including test/clinical trials results, efficacy/drug safety data, market fit, and company financials. In this deep dive, the team checks whether the opportunity is feasible financially, market-wise, and competition-wise. Based on the results of the analysis, the team meets to decide whether to move the opportunity into Due Diligence. The team may also draft an initial version of the term sheet.         

Due Diligence: This is an extensive effort in which the BD team--or a separate Due Diligence team--gets experts to investigate, do analysis, review documentation, and provide input about the opportunity in specific areas: Scientific expertise, investment / forecasting (finance), IP infringements / investigation (legal). The goal is to identify risks or red flags. Participating experts are primarily internal but can include people external to the company, such as consultants. These experts will share documents and respond to specific questions about the opportunity that are related to their area of expertise. At the end of the process, the team will meet to make a final decision and produce a report with their findings.

Negotiation: Assuming the outcome of Due Diligence is positive and the decision on both sides is to move forward, the team will work on contract negotiations. This will involve the BD team as well as legal, finance, and the transaction team who will draft the agreement.  If the term sheet was created early in the process and the due diligence stage revealed some details that could impact those terms, then the agreement would include any changes or amendments to reflect this new information.

Contracting: In the last stage of the process, the agreement will be finalized by both parties and signed. This is often also the point at which the BD team will begin transferring information about the opportunity to the alliance management team, who will take over once the final agreement is signed.

If you have any questions or would like to implement this workflow on your platform to benefit your business development organization, contact your Inova Customer Success Manager. 

The triage meeting is a regularly-scheduled session in which the business development or S&E team decides on whether or not to move new opportunities in their pipeline from initial screening to a confidential review. As Inova users, you can take advantage of tools in the application to apply best practices in preparing for, running, and conducting follow-ups for this meeting. The results will be better sharing and tracking of information about these opportunities among your team members, more efficient and effective decision-making, and quicker follow-ups.

The triage meeting use case is divided into three basic steps: Before, during, and after the meeting itself. The main tools used are the meetings module, the Opportunity One-Pager, lister features, email templates, and the document manager.

Step 1: Before the meeting

1. Create a meeting with a type of internal and name the meeting “Triage meeting – [DATE]”.
2. Link the names of the meeting participants in the Attendees tab.
3. From the Opportunities list, link the meeting to all the opportunities that will be discussed:
   1. Add the Meetings column to the Opportunities list.
   2. Use filtering and sorting to narrow the list down to the opportunities to be triaged in that meeting, e.g. active opportunities created within the last month under a specific therapeutic area.
   3. Use the Edit Page feature to link your triage meeting to each opportunity.

   Save time for future triage meetings by creating a Triage Meeting template view of these lister settings. Be sure to include the columns for status changes, comments and next steps (this will come in handy later, as you'll see in Step 3 below).

4. Share the list of opportunities for everyone to review and prepare before the meeting begins:
   1. Export the list from step 3.2 to Excel OR filter the Opportunity One-Pager dashboard by this new triage meeting and export it to PowerPoint. 
   2. Upload the Excel or PPT file to the document manger of the triage meeting.
   3. On the attendees tab of the meeting record, use the Email All feature to send the file to everyone.

   To keep things clear for meeting attendees who are not users of the platform, use a designated email template, "Triage Meeting Prep."

Step 2: During the meeting

1. Designate one of the attendees as the note-taker or scribe and have them project Inova to the conference room screen. 
2. In the Opportunities list, filter the list by the current triage meeting. 
3. Right-click the name of each opportunity to open it in a separate browser tab for review. 
4. As you discuss each opportunity, edit its status, comments, etc. as needed. 

   If the opportunity is configured with a Description and Next Steps field, cut and paste any previous text from Next Steps into the Description field, then enter comments from the triage meeting into Next Steps. 

   To avoid system timeouts, don’t use the Edit Page feature to make these kinds of changes. Update each opportunity one at a time. 

5. If an opportunity passes triage, update the Initial Screening stage in the workflow to Completed.

Step 3: After the meeting

1. Export the list of updated opportunities to Excel. 
2. Upload the file to the document manager of the triage meeting record.
3. Use the Email All feature on the attendees list to send this updated list to the meeting participants.

   As mentioned in Step 1 above, you can use another designated email template, this time called “Post-triage Follow-ups.”

If you have any questions or would like to implement these best practices with your business development team, contact your Inova Customer Success Manager.